In my experience, people who ask a ton of questions and need a lot of oversight are considered newbies, whereas people who are independent, individual contributors are considered competent.
Not so in the mind of my Category Manager.
At the end of last year in my year-end review, I was given a ranking of “performs below average”. The reason given was that I don’t ask enough questions. My Category Manager (who serves as something of a “dotted-line manager” in our matrix organizational structure) shared with my boss that she has a lot more projects she needs me to take on, but she doesn’t feel comfortable giving them to me because she thinks I can’t even handle what I have going on right now.
I come in at 8am and leave at 4pm every day, after taking an hour lunch break. I am bored out of my mind, and the work hours I keep speak to that fact. But her perception is that I am overwhelmed and don’t understand anything – that I am incompetent – because I don’t ask her a lot of questions. I guess it never occurred to her that I don’t ask questions because I don’t need her answers. I have things handled.
But she is a control freak who needs to feel needed. So my lack of question-asking leads her to feel like she’s not in control, which somehow makes her believe that I am incompetent.
In our 8:30pm conference call on Wednesday night (that’s right; we have weekly night calls), she made an off-hand comment in front of the team that she would like me to read up more about our SAP HANA contract to ensure I am able to add value during a benchmark study taking place next month. Irritated with her lack of confidence in me and annoyed by the scheduling of yet another meaningless hour-and-a-half-long call, I decided I’d had enough of her condescension.
“I know it’s your perception that I’m incompetent and clueless, and you want me to read more legal documentation and ask you more questions,” I began, “But I feel like I have a pretty good handle on SAP HANA. I understand our RBU structure and the fact that we are in the process of migrating from Application-Based to Dynamic HANA. I understand the pros and cons of our options, and I know the breakdown of our RBUs based on Hardware, Software, Storage and our Data Centers. I recognize both the fixed and variable costs; which ones are consumption based versus a fixed fee. I believe I am able to speak intelligently in the benchmarking sessions, so don’t think that just because you don’t hear me show off about my knowledge doesn’t mean that I don’t know what’s going on.”
There was stunned silence on the phone line for a moment; then she moved on to another topic, but she brought up the conversation again the next morning. “You seemed a bit tense last night,” she commented.
“No,” I said casually, “I just wanted you to know that I am not incompetent despite the fact that I don’t ask you a lot of questions.”
She paused; then said, “I hope you’re passionate about the things you’re working on.”
I just stared at her, unsure how to respond.
“Are you passionate about IT?” she asked.
I am not a lier, but I also wanted to give as diplomatic an answer as possible. “I wouldn’t say that I am passionate about IT, but I still want to do a good job at what I do.”
“What can we do to make you passionate about IT?” She seemed to believe that was possible, just because she’s a freak of nature who actually gets off on this stuff.
“I don’t know that I’m wired to get excited about IT contracts, but that doesn’t mean I won’t deliver good work.”
“Why did you take this job?” she finally asked pointedly. She has never wanted me on her team despite the fact that – by her own admission – I do deliver.
My direct boss is the reason I took the job. I like and respect him; I’d worked for him before, and he asked me to be on his team again. But I hadn’t known at the time that I’d end up doing all of my work for this madwoman. And I couldn’t believe she would be so blunt as to ask me why I even took the job.
“Patrick. I took the job because Patrick asked me to, and I like and respect him.”
“Well,” she said with a disapproving look, “Your first year in the role is almost over. Just three more years, and you can move on.”
Is there any question as to why I am looking for a new job?
Wow! … One sentence says it all: “She has never wanted me on her team despite the fact that – by her own admission – I do deliver.” You do good work, but you don’t follow her rules and make her feel important, so she’s trying to drive you out of the company. So sad–sad that you have to put up with her, and sad that she can’t see how much harm she’s doing to the company with her attitude. If we lived in the same city, I’d send you postings of job openings where I work. The director of IT isn’t perfect, but she doesn’t have the issues your manager has. And we can really use another IT person who, like you, is passionate about getting the job done right rather than vaguely passionate about IT. J.
Thanks, J. I’m actually waiting on a job offer from a consulting firm I’ve been interviewing with, so prayers for a good, solid offer to come through next week are appreciated! But of course, ultimately prayer that I would end up where God wants me 🙂
Just…wow, I’m in complete disbelief over her behaviour. I can’t even imagine having to deal with her. To most, having a hard-working employee who delivers results would be a dream come true. It’d be a bonus if they didn’t have to constantly ask questions. Not that there is anything wrong with question-asking. But someone who is confident in their job will often know the answers, or is able to figure things out on their own. What a trial you’re going through, you’re definitely in my thoughts and prayers.
Thanks, Ally. Next week I’m planning to write a post on finding joy in the mundane and being content despite disappointments. As you can imagine, I will be speaking directly to myself 😉
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I think you should be an illustrator for adult kids books. I was just looking over a post I did a while ago that could work for a bunch of kids. Just quit and be an illustrator and we will be in the adult kids books industry!
I think you have the best ideas. We should definitely team up to spread our bitterness to children everywhere! I actually did write and illustrate a children’s book last year (that I just created in Shutterfly for my niece). Shall I set up a Dropbox account where we can share files and ideas?! 😀
Yeah, that would be awesome. I’m just not sure that I know how to use Dropbox. I’ll see if I can figure it out. Speaking of ideas, I was just going to run one by you. If I was to do my own cheesy award (you know, like those Lovely Blogger Award things) would you be able to make up one for me with your wicked photoshop skills?
Definitely! Just let me know the specs you want – shape, color/design, name of the award, etc. We can make it happen!
Nope, no questions here. I’m also on the hunt. Race you? 🙂
You’re on! 😉 Good luck and keep me posted!!!
Firing like a high performance v-8.
Nice AA. Enjoyed reading this. Where I work we have these things called ‘huddles,’ where the dept mgrs. give a short 3 minute talk on ‘teamwork,’ etc, well, you know the drill.
I quietly laugh when we are told: ‘Today WE are discussing……………..’ No, WE are not discussing anything. Discussion is a conversation between two or more parties. We are ‘listening.’ End of discussion………..
And the laziness of mind is promoted to other levels of incompetence….while the quiet ones shake the head in disbelief. As Tevye says: ‘Oh how we suffer………..’ 😉
Btw, the conversation that led to stunned silence here was cool as all get out.
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