Exit Interview (Part 4)

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I just found out on Friday that, back in January, my boss blocked me from getting a $2,000 performance bonus that another manager had nominated me for. She really is the worst.

My manager has such a controlling personality that she never gave me anything meaningful to do, so – with all my spare time – I offered to do side projects for other managers. When I performed well, they nominated me for a recognition award, but apparently my boss told the talent forum I was having performance issues in my day job and shouldn’t be rewarded for “supposedly” performing on side projects. I am so glad that TOMORROW IS MY LAST DAY!!!

On Friday I got an automated email from HR asking me to respond to a 3-minute online exit interview. When I started at this company eight years ago, HR did face-to-face exit interviews to understand why people were leaving and how they could better the organization to prevent future exodus. It’s no surprise to me that we have devolved to a 3-minute online exit interview that only took me literally 20 seconds: First name, last name, employee number – and then select from a drop-down box the reason you are leaving. How sad. How pathetic. Eight years’ worth of a career summed up in a single drop-down box.

If I had the chance to do a real face-to-face interview with Human Resources, this is what I would have said:

“First of all, I am sharing this information with you because I want [company] to be a better company. I want y’all to succeed (in no small part because I am a shareholder). And I see gaps in the way you bring people in, the way you train them, and the way you treat them. Nothing I am about to share is out of bitterness or spite; it is an honest account of my eight year career here at [company].

“When I first hired in, [company] hired me into a virtual team. My first boss ever was based in Amsterdam, and my line manager changed four times over those first fourteen months. Still further, my first four managers here at [company] were all based in Europe. I had a virtual team, a virtual manager – no real support. And I was a 22-year-old fresh out of college. I was ready to leave by month three.

“My parents advised me to stay at my first job for at least two years, and my pension wasn’t fully vested until year three, so I stuck it out. But in that first job, I – being a Type A perfectionist, self-starter and high achiever – frantically tried to figure out what I was supposed to be doing with no direction from a boss who was having a personal breakdown across the pond in Europe.

“When I finally got moved to another role fourteen long months later, I was given to a first-time line manager who (blessedly was State-side but) had me doing data entry. For twelve months, I surfed the web, did data entry, asked other managers for real work, did data entry, got put on one token project, and did more data entry. Eventually I went to my line manager and told her that it was not benefiting [company] to pay me six figures to type data into a contract management system, and it was not benefiting me to have my brain rot away as I slowly went insane. She graciously (and meekly, as was her way) agreed with me, and we went together to HR, who placed me in my third role two months later.

“My third role with [company], about 2.5 years into my career, was the first time I had any real responsibility. I was finally given contracts to negotiate, bid packages to manage, and purchase orders to process. For the first time, I understood what Procurement meant, and I’d worn the title of Procurement Analyst for over two years. That was a good, meaty role with a smart, caring boss, and I learned a ton! But the moment I finally realized what Procurement was, I also realized that I had no desire to work in Procurement.

“After that, I had a couple of roles in Functional Excellence and Operational Excellence where I absolutely thrived. I had a boss who gave me free reign over big data, and once I automated all of the weekly, monthly and quarterly reports my predecessor had done manually, I had four days a week where I just got to play in the data and develop my own personal presentations for senior leadership on opportunities for improvement, prioritized by overall impact on the company. I had a boss who trusted me, respected me, and gave me the white space to think creatively. She also made sure I had a platform to senior leadership by which to voice my thoughts and analysis. Those were the best two years of my career, and my bonuses and performance scores reflected the fact that I was finally in an area I loved under a boss who knew how to lead me and champion me.

“Then we had an organizational restructuring, and I found myself shuffled around with everyone else. I ended up in Global Functions managing IT contracts – rather, one 10-year, 4 billion dollar contract. Actually, my boss managed the contract as the Procurement Lead. I was just her grunt to do her menial tasks. Except that she was so controlling that she didn’t even trust me to do her menial tasks. In two years, I never heard a single positive comment from her about my work. There was never a ‘good job on this’ or even a simple ‘thank you’ for getting something done on time – and I always got my work done on time. It would be inexcusable if I didn’t, because I was only 20% utilized. I spent the other 80% of my time asking other managers (who trusted me) for more work. Or building my network, going out for long lunches and coffee dates. Or shopping online or writing my blog.

“One year into the role, I made a few complaints; raised my hand to say that this reporting line was intolerable; that my relationship with my boss was toxic and could not last more than another year. Nothing happened, so I started to actively look externally. I started working on my teaching certification at work, studying for state certification exams and taking online courses. I didn’t have any other work to do, and I am not one to let grass grow under my feet. I will always find something productive to do, and it was [company]’s loss that they were unable to make better use of my time and talents.

“I wanted to be utilized. I wanted to add value. I wanted my work to matter; wanted my life here to matter. But I repeatedly found myself under bosses or in work stations where I wasn’t challenged; wasn’t heard; wasn’t valued. And that is the real reason I’m leaving. People say, ‘People don’t leave companies; they leave bosses.’ And it’s true that this latest boss was the worst I’ve ever had (and I’ve had 14 just at [company]). But more than leaving because of her, I am leaving because the [company] system is broken. I look at the managers ahead of me – middle management, senior management – and they are not people I want to work for. They are not people I respect, and I do not want to become them. I don’t like the direction I see this company going, and I don’t like the way leadership has been permitted to treat its people.

“You hire the best and the brightest out of college because you can. You have that brand name recognition. And you say that you want them to come in and make things better. You say you want a fresh perspective and creative thinking and innovative problem solving. But you don’t. Not really. You want lukewarm, mediocre college students who are not passionate about anything to come in and fit neatly as a cog on a wheel of the machine that you are driving into the ground. I know that’s what you subconsciously (or perhaps unintentionally) want because that is what you have done to each of the brilliant minds you’ve hired.

“Look around you. No one here likes their job. No one here laughs or smiles or has any semblance of joy. This place has no future. Unless – unless! – you take to heart words of the surely countless people like me who are telling you things you don’t want to hear. And we are saying these things because it is ultimately for your good. Things need to change if you ever want this company to be top quartile, and it all starts with how you treat people.”

Too bad they’ll never hear what I had to say. Ironically, they don’t have a proper system in place to hear that their people are not heard. It’s so beautifully and tragically poetic.

Authentically Aurora

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The Frugal Woman’s Shopping Spree

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My mom and I share a CVS Pharmacy card, so we double up on our points, meaning that I occasionally get a huge printout of coupons for use on my next visit. Last week I hit the coupon JACKPOT:

  • $3 off $15 lip or eye makeup
  • $3 off $9 Revlon cosmetics
  • $1 off $5 candy or chocolate
  • $1.50 off $4 body wash

Candy? Chocolate? Cosmetics? Yes, please! And BONUS! Body wash was on my shopping list already since I’m almost out!

It was like the stars aligned. The pharmacy fairies sprinkled some of their white powdery angel dust on me, and suddenly I was a pillionaire with coupons galore to save on all of a woman’s favorite things!

All day long, I looked forward to my shopping spree at CVS Pharmacy, and lo and behold, the bounty was indeed plentiful:

coupon-purchases

All told, I saved nearly 25% on my indulgences (and items I needed to buy anyway)! Seth is a value shopper and, last time he heard about my frugality, rewarded me with a kiss. After hearing about my purchases at the pharmacy, I wonder what he’ll prescribe this time. 😉

Authentically Aurora

ACAscuse me?

Screen Shot 2016-07-21 at 11.02.54 PMI called my mom crying after work on Tuesday. It had been a hard day, and my insecurities were running high.

“Hard day” is of course relative, and I tried to pep talk myself that I really am blessed; I have a good life, and my day wasn’t that bad, all things considered. Then I beat myself up for not being more grateful, which of course made me feel all the worse about myself. I found myself in a vicious cycle of feeling awful about my life circumstances and then feeling guilty for feeling awful.

Head in HandsThe basic gist of my hurt and frustration was that I didn’t feel valued in any arena of my life. I have felt unappreciated at work for years, so that is something I have come to expect. But Seth said some things this week that made me feel unvalued by him, and that was a new and unexpected sting of hurt. I volunteer with a lot of organizations outside of work to ensure that I am adding some semblance of value to society (since that’s nearly impossible to do at my workplace), but lately – in addition to my occupational and relational hurts – I recently started feeling disrespected and manipulated by some of the officers in my a cappella group.

AuditionsI constantly go above and beyond expectations for this group, arranging music, quietly paying cover charges for open mic nights, finding and booking videographers for performances, creating T-shirts and banners and flyers… I do so much that goes unnoticed and unappreciated. Not only that, but my voice has been picked on lately – something that had always been a source of confidence for me. Singing is something that I do for fun – because it normally brings me joy! – but instead I found myself feeling more beaten up than ever.

So when I called my mom on Tuesday after work, crying about how I felt unvalued in all these areas of my life – at work, by Seth, and by my vocal group – she reminded me that she and my dad love me and hold me in high esteem. “You have to say that,” I sniffed through my tears. “You’re my mom.”

She patiently reminded me that God loves me and values me, and then she told me that she would be praying God would give me a little reminder that very week – a reminder that God is on my side and that I am valued by Him and by the people around me, even if they don’t express it all the time.

That night, I went to choir rehearsal and was shocked to get the solo for our Adele mashup. I was feeling so beaten down that I almost didn’t audition, but of the four auditionees, our group voted for me and affirmed my singing ability – something God knew I needed this week.

This morning, I got an unexpected voicemail from Seth that said simply: “Hey, have I told you yet today that I like you a lot? Well I do. And I just wanted to call and tell you that.” I put down the phone in bewilderment, feeling surprised and pleased.

I was amazed at how quickly God answered my mom’s prayers for encouragement in my life. God is such a good Father, and He loves to give good gifts to His children! Things don’t always go as we hope or expect (or even understand), but in the times where God is so obviously lavish in His blessings, I want to take notice and remember that faithfulness for those seasons where He does not seem present. God knew I was at the end of my rope and needed a lifeline to keep me trudging through this week. And He delivered!

Now I’m just waiting on some sort of affirmation from my workplace… But I’m not holding my breath.

Authentically Aurora